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Job Summary：

The Principle IT Business Analyst in Japan will play a pivotal role in aligning IT initiatives with business goals, particularly within the commercial business supporting sales and marketing functions. This position involves leading complex projects, driving process improvements, and implementing Salesforce solutions and other advanced technology solutions to enhance efficiency and drive business growth.

Responsibilities may include the following and other duties may be assigned：

• Lead the analysis of business processes and workflows within the sales and marketing teams to identify areas for improvement and the implementation of Salesforce solutions.
• Provide technical direction and oversight for Salesforce projects, ensuring alignment with business objectives and adherence to best practices.
• Implement scalable and secure Salesforce solutions that align with business requirements and Salesforce best practices.
• Develop and document high-level business requirements, functional specifications, and process maps.
• Work with data sets to define use cases to improve products, processes and/or services.
• Conduct advanced data analysis to provide insights and strategic recommendations for decision-making.
• Collaborate with senior stakeholders to understand strategic objectives and ensure IT solutions align with business goals and strategies, as well as collaborates with Business Relationship Manager (BRM), business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes.
• Manage and optimize CRM systems and other sales/marketing tools.
• Manage contracts and vendors to deliver operations and projects.
• Experience with Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
• Familiarity with Agile development methodologies and project management tools.
• Stay abreast of industry trends and best practices in IT, sales, and marketing.
• Provide leadership and mentorship to other team members and guide in technical and functional areas.
• Additional Skills: Problem Solving, Detail Oriented, Cross-Functional Global Collaboration, Customer Service, Process Improvement, Communication.
• Language Skills: Speak, read, write fluently in both Japanese and English.

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS：

Autonomy: Recognized expert, managing large projects or processes.
Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager.
Coaches, reviews and delegates work to lower level specialists.

Organizational Impact: Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results.
May manage large projects or processes that span outside of immediate job area.

Innovation and Complexity: Problems and issues faced are difficult, moderately complex and undefined, and require detailed information gathering, analysis and investigation.
Develops solutions to moderately complex problems, and/or makes moderate to significant improvements of processes, systems or products independently to enhance performance of job area.
Implements solutions to problems.

Communication and Influence: Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels.
May negotiate with others to reach understanding or agreement, and influence decision-making.

Leadership and Talent Management: Typically provides guidance, coaching and training to other employees within job area.
Typically manages major / moderately complex projects, involving delegation of work and review of work products, at times acting as a team leader.

Required Knowledge and Experience: Requires mastery of a specialty area and full knowledge of industry practices, typically obtained through advanced education combined with experience.
May have broad knowledge of project management.
Requires 7+ years of experience with a Bachelor’s Degree.

Physical Job Requirements：

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.